Refund & Returns Policy

​

Returns

 

We want you to be completely satisfied with your purchase.

In addition to our 60-Day Trial Guarantee (where applicable), you may return your purchase within 30 days of receipt for a refund, subject to the following conditions:

• The product must be unused.

• The product must be returned in its original packaging.

• You are responsible for the cost of return postage unless the item is faulty or incorrect.

• Proof of purchase may be required.

 

Products Purchased from Authorised Retailers

If you purchased your product from an authorised Tyfo retailer or reseller, it must be returned to the original place of purchase together with your proof of purchase. Retailers operate their own returns procedures, so please contact them directly.

 

Exchanges

 

We are currently unable to process exchanges through our website.

If you wish to exchange an item purchased directly from us, please contact our Customer Service team at:

customerservice@tyfosports.com

Once your return has been authorised, please place a new order for the replacement item through our website.

Products purchased through authorised retailers should be exchanged directly with the retailer where they were purchased, subject to that retailer's exchange policy.

 

How to Return an Item

 

If you purchased directly from our website:

1. Email customerservice@tyfosports.com with your order number and reason for the return.

2. We will provide instructions for returning your item.

3. Package the product securely in its original packaging.

4. Send the item using a tracked postal service (recommended).

Return postage costs are the responsibility of the customer unless the item is faulty or supplied in error.

 

Refunds

 

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be made to your original payment method.

Typical processing times are:

• Credit/Debit Cards: approximately 17–22 business days

• PayPal: approximately 6–12 business days

Please note that processing times are estimates and may vary depending on your payment provider or financial institution.

Faulty or Incorrect Goods

If your item arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible at customerservice@tyfosports.com.

Where a product is confirmed to be faulty or supplied incorrectly, we will arrange an appropriate remedy in accordance with your statutory rights under the Consumer Rights Act 2015, which may include a replacement, repair or refund.

 

Your Statutory Rights

 

Nothing in this policy affects your statutory rights under UK consumer protection legislation, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.